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Integrate AI chatbots with 3Cinteractive | An IMImobile company

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Overview

3Cinteractive, an IMImobile company, specializes in cloud communications that enhance customer experiences.

They automate and orchestrate customer journeys on a centralized platform, integrating over 16 communication channels.

Catering to industries like banking, healthcare, and retail, they focus on rapid deployment and compliance.

Integration Guide

Step-by-Step Guide to Creating a Webhook on Webex Connect

  1. Access Webex Connect: Log in to your Webex Connect account.

  2. Navigate to Webhooks: Go to the section for managing webhooks in the dashboard.

  3. Create a New Webhook: Click on the option to create a new webhook.

  4. Configure Webhook Details:

    • Name: Provide a user-friendly name for your webhook.
    • Target URL: Enter the URL that will receive POST requests for each event.
    • Filter: (Optional) Specify any filters to define the scope of the webhook.
    • Secret: (Optional) Set a secret key for payload signature verification.

  5. Set Authentication: Choose whether to enable authentication for your webhook. You can select:

    • Service Key based
    • JWT based Ensure you have the necessary credentials for the selected authentication method.

  6. Save the Webhook: After filling out the necessary fields, save your webhook configuration.

  7. Test the Webhook: Send a test event to ensure that your webhook is receiving data correctly.

  8. Monitor and Adjust: Monitor the webhook's performance and make adjustments as needed, especially regarding payload size limits (default is 256 KB).

For more detailed information, refer to the Webex Connect Inbound Webhooks documentation.

Configure OpenAssistantGPT Webhook

Follow this guide to configure the OpenAssistantGPT webhook: Configure Webhook

Application Usefulness

Webex Connect is instrumental in integrating with OpenAssistantGPT inquiries, providing a robust platform for managing customer interactions across multiple channels.

Key Benefits:

  • Multi-Channel Support: Webex Connect enables inquiries from OpenAssistantGPT to be handled via SMS, email, and chat, ensuring customers receive timely responses through their preferred communication method.
  • Automation: The platform automates the routing and management of inquiries, reducing manual effort and improving response times.
  • Low-Code Environment: Businesses can quickly set up and customize their integration with OpenAssistantGPT, allowing for tailored solutions that meet specific customer needs.

This integration ultimately enhances customer experience by streamlining communication and ensuring efficient handling of inquiries.

Platform Details

Documentation

View Documentation