Top 8 AI Chatbot for small business to use in 2025

In 2025, AI chatbots are a game-changer for small businesses, offering tools to handle customer queries, automate tasks, and improve efficiency. This article highlights eight leading chatbot platforms tailored for small businesses, focusing on features, pricing, and usability.

Key Takeaways:

• OpenAssistantGPT: A no-code platform built on OpenAI's Assistant API, offering web crawling, file analysis, lead collection, and scalable pricing (Free to custom Enterprise plans).
• ChatGPT for Business: Known for advanced conversational capabilities, with pricing starting at $20/user/month.
• Tidio: Combines live chat and AI responses across multiple channels, with plans ranging from free to $2,999/month.
• ManyChat: Ideal for social media automation, with a free plan and Pro Plan starting at $15/month.
• Intercom: Focused on customer service integration, priced at $132/seat/month.
• Drift: Specializes in lead collection and personalized interactions, starting at $2,500/month.
• Zendesk AI: Integrates AI into customer support workflows, starting at $115/user/month.
• HubSpot Chatbot: Part of HubSpot's ecosystem, simplifying lead qualification and customer support.

These platforms cater to a variety of needs, from simple customer interactions to complex integrations. Below is a quick comparison to help you decide.

Quick Comparison

Platform	Starting Price	Key Features	Ideal For
OpenAssistantGPT	Free ($18+/month)	Web crawling, file analysis, API integration	No-code, scalable solutions
ChatGPT for Business	$20/user/month	Advanced conversational AI	Small teams, nuanced interactions
Tidio	Free ($24.17+/month)	Live chat, multi-channel support	Customer support
ManyChat	Free ($15+/month)	Social media automation	Social media-focused businesses
Intercom	$132/seat/month	Helpdesk integration	Customer service teams
Drift	$2,500/month	Lead collection, ROI reporting	High-revenue businesses
Zendesk AI	$115/user/month	Unified communication, HIPAA compliance	Regulated industries
HubSpot Chatbot	Part of HubSpot CRM	Lead qualification, customer support	HubSpot users

AI chatbots are now essential for small businesses looking to improve customer service and streamline operations. Choose the platform that aligns with your goals and budget.

Boost Sales 24/7: How Small Businesses Can Use AI Chatbots

1. OpenAssistantGPT

OpenAssistantGPT is shaping up to be a go-to solution for small businesses aiming to adopt AI chatbots in 2025. Built on OpenAI's Assistant API, this no-code platform makes deploying chatbots straightforward and effective. It supports cutting-edge AI models like GPT-4, GPT-3.5, GPT-4o, and the anticipated GPT-5, giving businesses access to some of the most advanced conversational tools available. Let’s explore what makes it stand out.

Customization and Seamless Integration

One of OpenAssistantGPT's key strengths is its no-code design, which makes it accessible even to business owners without technical expertise. The platform’s intuitive interface allows users to design and customize chatbots effortlessly. These chatbots can then be embedded into websites with just a few simple steps. OpenAssistantGPT is compatible with major website platforms and offers an open-source SDK for deployment using tools like NextJS and Vercel. Businesses can personalize their chatbots’ appearance, conversation flow, and responses to align with their brand. Higher-tier plans even include custom domain support for consistent branding.

Advanced Features That Cater to Business Needs

OpenAssistantGPT goes beyond basic chatbot functionality by offering features tailored to small businesses. For example:

• Web Crawling: Automatically pulls relevant content from your website, saving time on manual updates.
• Lead Collection: Captures visitor contact information, helping businesses generate leads effortlessly.
• API Querying: AI Agent Actions enable integration with external systems, expanding the chatbot’s capabilities.
• File Attachment Analysis: Supports formats like CSV, XML, and images, adding more versatility to its functionality.

These tools make it easier for businesses to streamline operations and enhance customer interactions.

Flexible Pricing for Growing Businesses

OpenAssistantGPT offers a tiered pricing model designed to scale with your business:

• Free Plan: Includes one chatbot, basic web crawling, and up to 500 messages per month.
• Basic Plan ($18/month): Provides nine chatbots, unlimited messaging, and lead collection tools.
• Pro Plan ($54/month): Expands to 27 chatbots, adds file attachment processing, and includes custom domain support while removing platform branding.
• Enterprise Plan: Offers unlimited resources, custom pricing, advanced security features like SAML/SSO authentication, and SLA guarantees.

This range of options ensures that businesses of all sizes can find a plan that fits their needs and budget.

Prioritizing Security and Data Privacy

Security is a cornerstone of OpenAssistantGPT’s offerings. The platform provides SAML/SSO authentication for private chatbots, ensuring that sensitive business data is only accessible to authorized users. For businesses with stricter requirements, the Enterprise plan includes enhanced security measures and SLA guarantees, offering peace of mind for handling customer interactions and safeguarding critical information.

With its easy-to-use interface, powerful features, scalable pricing, and focus on security, OpenAssistantGPT is a strong choice for small businesses looking to leverage AI chatbots in 2025.

2. ChatGPT for Business

ChatGPT for Business has emerged as a standout AI chatbot for small businesses in 2025. With an impressive 9.2 out of 10 rating on TrustRadius, based on 452 reviews, this platform has built a strong reputation for its capabilities and pricing structure in the competitive AI landscape of 2025. Let’s take a closer look at its pricing model and key features.

Pricing and Affordability for Small Businesses

ChatGPT for Business uses a straightforward pricing model based on a per-user, per-month structure. The cost ranges from $20 to $200 per user, depending on the features selected. While there is a free plan available, unlocking the platform's more advanced functionalities requires at least a $20 monthly subscription per user. For a team of three users, this means starting at $60 per month. Its recognition as the #2 "Best Small Business AI Chatbot Software 2025" on TrustRadius reflects the value many businesses see in this investment.

Advanced Features and Conversational Capabilities

What truly sets ChatGPT for Business apart is its ability to handle complex conversations. Its advanced dialogue management system keeps track of context, allowing it to respond to nuanced customer queries with accuracy and relevance. This capability ensures small businesses can provide automated support while still maintaining a personal, human-like interaction, making it a valuable tool for a variety of business scenarios.

3. Tidio

Tidio simplifies customer support for small businesses in 2025. With a 4.7/5 rating on G2 and an 8.4/10 on TrustRadius, it combines live chat with AI-powered responses across multiple channels, including websites, Facebook Messenger, Instagram, and email.

Pricing and Plans for Small Businesses

Tidio offers a free plan tailored to startups, making it an accessible option for those just getting started. For businesses needing more advanced features, there are several paid plans:

• Starter: $24.17 per month, including 100 billable conversations, basic analytics, a live visitors list, and set operating hours.
• Growth: $49.17 per month, offering up to 2,000 billable conversations, advanced analytics, and Tidio Power features.
• Plus: $749 per month, designed for larger needs with a custom conversation quota, a dedicated success manager, and multisite capabilities.
• Premium: $2,999 per month, catering to enterprise-level operations with unlimited billable conversations and a 50% Lyro AI resolution rate guarantee.

Tidio’s pricing structure makes it versatile for businesses of various sizes, while its customization and integration options add further value.

Customization and Integration Features

Tidio excels in its user-friendly customization tools. It centralizes customer interactions from multiple channels into a single dashboard, ensuring smooth and consistent communication. Users frequently praise its live chat interface for its ease of customization and the availability of setup and optimization resources. However, some have noted issues with auto-renewals and occasional account suspensions.

Despite these hiccups, many small business owners see Tidio as a practical AI chatbot solution that lightens their support workload while maintaining responsive service. Additionally, a 7-day free trial is offered, and the Lyro AI assistant is available as a separate paid add-on.

4. ManyChat

ManyChat is a chatbot platform designed specifically for businesses that rely heavily on social media. With a 7.9/10 rating on TrustRadius, it shines in automating conversations across platforms like Instagram, WhatsApp, Facebook Messenger, and more. This makes it a great choice for small businesses looking to run promotions, generate leads, or offer customer support through social media.

Pricing and Plans for Small Businesses

ManyChat offers a free plan that supports up to 1,000 contacts at no cost. This plan includes unlimited custom chatbot flows, basic Growth Tools, 10 customer Tags, and access to Instagram Direct Messages, Facebook Messenger, and TikTok (Beta).

For businesses ready to scale, the Pro Plan starts at $15/month and adjusts based on the number of contacts. The Pro Plan includes advanced Growth Tools, unlimited Tags and Custom Fields, ManyChat Analytics & Insights, and access to additional channels like WhatsApp, SMS, and Email. A 14-day free trial is also available, giving businesses a chance to explore all features before making a commitment.

Tools for Lead Generation

ManyChat simplifies lead generation with its AI-powered tools. Features like the AI Flow Builder Assistant, AI Text Improver, and AI Step help businesses collect names and emails seamlessly. Its AI Intention Recognition goes beyond basic keyword matching by understanding the intent behind customer questions.

Flexibility and Integration Options

ManyChat supports multiple languages, making it suitable for businesses with a global audience. Its visual builder allows users to create conversation flows for both simple and complex tasks, all within the same interface. Recent updates include the ability to manually pause automations for specific contacts, offering more control over interactions. Additionally, TikTok automation is available in open beta, enabling businesses to tap into newer social media platforms.

While ManyChat excels in social media automation, features like advanced analytics and Growth Tools are only available with the Pro Plan. For small businesses focused on enhancing social media engagement, the platform also offers expert onboarding support and SMS capabilities to expand communication beyond direct messages.

Next, let's dive into Intercom's offerings for robust customer support solutions.

5. Intercom

Intercom's Fin AI Agent enhances your current helpdesk setup, improving customer service without requiring a complete system overhaul.

Integration and Flexibility

Fin integrates seamlessly with Intercom's advanced Helpdesk, creating a streamlined and efficient customer service experience. This setup is further supported by strong security measures and a pricing structure designed to meet diverse needs.

Pricing Details and Features

The Expert Plan is priced at $132 per seat per month (when billed annually). This plan includes a wide range of features, such as:

• Single Sign-On (SSO) and identity management
• Service level agreements (SLAs)
• Support for multiple brands via Messenger and Help Center
• 50 Lite seats included at no additional cost

Security and Compliance

To address regulatory requirements, the Expert Plan also includes HIPAA support, ensuring compliance with strict data privacy standards. This makes it a strong option for industries with sensitive data needs.

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6. Drift

Drift stands out as one of the leading AI chatbot solutions for small businesses in 2025. This conversational AI platform is all about delivering real-time, personalized interactions to keep customers engaged. By focusing on instant responses and tailored experiences, Drift helps small businesses stay competitive in today’s fast-paced market. Let’s break down its key features: customizability, lead collection, and pricing.

Customizability and Ease of Integration

Drift makes it easy to integrate with over 60 popular tools, including Salesforce, HubSpot, Slack, Microsoft Teams, Zendesk, Jira, OpenAI's ChatGPT, ActiveCampaign, Pipedrive, Mailchimp, Marketo, and Stripe. On top of that, its intuitive chatbot builder lets users create tailored chat experiences without needing advanced technical skills.

Advanced Features for Lead Collection

Drift’s AI is designed to identify high-intent visitors on your website, helping businesses zero in on the most promising leads. The platform’s Fastlane feature simplifies lead qualification, allowing companies to prioritize opportunities and speed up the sales process. Drift also includes ROI reporting tools, so businesses can track how customer interactions contribute to their overall success.

Pricing for Small Businesses

Drift’s pricing starts at $2,500 per month when billed annually, making it a better fit for businesses with established revenue streams.

7. Zendesk AI

Zendesk AI brings artificial intelligence directly into Zendesk's comprehensive agent workspace, uniting communication channels to simplify customer interactions and make support processes more efficient. It also prioritizes security and compliance, making it a reliable choice for small businesses.

Security and Data Privacy Options

With its Suite Professional plan, Zendesk AI includes HIPAA compliance and data location controls. These features allow businesses to decide where customer data is stored, ensuring they can meet specific privacy regulations.

Pricing

The Suite Professional plan costs $115 per user per month, billed annually.

Zendesk AI’s emphasis on both security and streamlined workflows leads us to the next platform: HubSpot Chatbot.

8. HubSpot Chatbot

HubSpot Chatbot is an integral part of the HubSpot ecosystem, designed to centralize customer data, handle routine questions, and simplify lead qualification - making it a handy tool for small businesses. It combines ease of use with powerful features to meet the needs of today’s businesses.

For up-to-date details on its features, integrations, pricing, and security measures, check out HubSpot's official resources. It reflects the efficient and reliable solutions you’d expect from top-tier chatbot platforms.

Pricing and Feature Comparison

This section breaks down the pricing and features of OpenAssistantGPT, highlighting its options for small businesses. OpenAssistantGPT uses a straightforward pricing structure that adapts to different business needs.

Plan	Price	Key Features	Limitations
Free Plan	$0	1 Chatbot, 500 messages/month	Best for basic testing purposes
Basic Plan	$18/month	9 Chatbots, unlimited messages, essential customization and integration options	Capped at 9 chatbots
Pro Plan	$54/month	27 Chatbots, advanced features (e.g., custom domains, file attachments), unlimited messaging	Max of 27 chatbots
Enterprise Plan	Custom Pricing	Unlimited chatbots, advanced integrations, tailored solutions for large-scale needs	Requires contacting the team for details

These pricing tiers are designed to grow with your business, offering more advanced tools as you expand, without unnecessary spending. OpenAssistantGPT’s no-code platform ensures scalability while keeping operational costs in check. Features like web crawling, file analysis, API integrations, and secure private chatbots with SAML/SSO authentication provide the flexibility to meet evolving business demands.

Additionally, its user-friendly interface and detailed documentation make it easier to implement and manage, helping to avoid unexpected costs.

Conclusion

AI chatbots have become an essential resource for small businesses aiming to improve customer service, simplify operations, and fuel growth in 2025. These smart tools work around the clock, provide instant responses, and manage multiple customer inquiries at once - allowing business owners to concentrate on what matters most to their operations.

Among the options available, OpenAssistantGPT stands out with its user-friendly, no-code platform that brings advanced AI capabilities within easy reach. Its tiered pricing structure, ranging from a Free Plan to an Enterprise Plan with features like SAML/SSO and custom domains, ensures businesses can scale effortlessly while maintaining a professional edge. Additionally, its advanced integrations grow alongside your business needs.

Take the time to align your business goals with the chatbot plan that best supports your growth. Use free trials and demos to see how each platform fits into your workflows and supports your customer service strategies.

FAQs

How does OpenAssistantGPT's no-code platform help small businesses without technical skills?

OpenAssistantGPT offers a no-code platform that makes it easy for small businesses to create and launch AI chatbots without needing any technical expertise. This tool simplifies tasks like handling customer inquiries, optimizing workflows, and connecting smoothly with the tools businesses already use.

By eliminating the need for specialized developers, it helps businesses save both time and money while improving customer interactions and boosting overall efficiency. It's an ideal option for small businesses aiming to grow without unnecessary complications.

How does OpenAssistantGPT ensure the security of sensitive business data?

OpenAssistantGPT takes your business data's security seriously by using strong encryption protocols to protect information both when it's stored and when it's being transmitted. It also follows rigorous industry compliance standards, ensuring your data is managed responsibly and securely.

On top of that, OpenAssistantGPT incorporates secure data handling measures to safeguard sensitive details, allowing you to confidently rely on the platform for your business operations.

How does OpenAssistantGPT's pricing make it easy for small businesses to scale as they grow?

OpenAssistantGPT provides a pricing model that adapts to your business needs. You can begin with a free tier, which includes a limited number of credits and tasks - ideal for trying out the platform or handling smaller projects. When you're ready for more, paid plans start at $49 per month, offering additional features and increased usage limits. This setup helps you control expenses while accommodating your growing business requirements.